Byron Bay Pet Sitting

Privacy Policy

Effective Date: 28 April 2025

1. Introduction

Byron Bay Pet Sitting (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, email address, and phone number.
  • Pet Information: Details about your pets, including name, breed, age, medical conditions, and behavioural traits.
  • Payment Information: Credit card details or bank account information for processing payments.
  • Communication Records: Emails, messages, and feedback.

3. How We Collect Information

We collect personal information through:

  • Direct Interactions: When you fill out forms on our website, contact us via phone or email, or provide information during consultations.
  • Automated Technologies: Through cookies and similar tracking technologies on our website.

4. Use of Personal Information

We use your personal information to:

  • Provide and manage our pet sitting services.
  • Process bookings and payments.
  • Communicate with you regarding our services, including sending updates and responding to enquiries.
  • Maintain records for administrative and legal purposes.
  • Improve our services and website functionality.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Veterinary services in case of pet emergencies.
  • Service providers assisting us with payment processing, IT support, or marketing, bound by confidentiality agreements.
  • Legal authorities if required by law.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no data transmission over the internet is entirely secure; thus, we cannot guarantee absolute security.

7. Access and Correction

You have the right to access and correct your personal information held by us. To do so, please contact us using the details provided below.

8. Cookies and Website Analytics

Our website uses cookies to enhance user experience and analyse site traffic. You can control cookie settings through your browser preferences.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

  • Email: anna.revoltos@gmail.com
  • Phone: +61 482 496 673