Terms of Service

1. Introduction

Welcome to Byron Bay Pet Sitting. By engaging our services, you agree to abide by the following Terms of Service. These terms ensure clarity and protection for both you and our business.

2. Service Agreement

By hiring Byron Bay Pet Sitting, you confirm that you are the legal owner or authorised caretaker of the pet(s) receiving our services. You agree to provide accurate information regarding your pet's health, behaviour, and any special care requirements.

3. Insurance and Liability

We carry business insurance with coverage of up to $10,000,000 for public liability. While we take all reasonable precautions to ensure your pet's safety and wellbeing, you acknowledge that we cannot be held responsible for unforeseen incidents, including but not limited to injury, illness, loss, or escape of your pet.

Clients are responsible for any damages or injuries caused by their pets to third parties, other animals, or property. You agree to indemnify Byron Bay Pet Sitting against any claims arising from such incidents.

4. Pet Health and Safety

Vaccination Requirements

• All dogs must have current C5 vaccination (C3 + Kennel Cough) administered by a veterinarian.
• Vaccination certificates must be provided and verified before booking confirmation.
• Vaccinations must be completed at least 14 days prior to service commencement.
• Puppies must be at least 16 weeks of age and have completed their full vaccination schedule plus a 2-week immunisation period.

Preventative Treatments

• All dogs must be current with flea, tick, and worming treatments.
• It is the client's responsibility to ensure all preventative treatments are up-to-date before service commencement.
• All medications must be presented in original containers with veterinary instructions attached.
• We cannot accommodate pets requiring injectable medications.

Health Restrictions

• We cannot accept pets with recent surgeries (must be at least 2 weeks post-operation with dissolvable stitches only).
• Pets with open wounds, non-dissolvable stitches, or contagious conditions cannot be accepted.
• Females in heat cannot be accommodated.
• Pets showing signs of illness (including coughing) within the week prior to service cannot be accepted.

Behavioural Requirements

• All pets must be well-socialised and friendly with both people and other animals.
• We cannot accept pets with a history of aggression towards people or other animals.
• Dogs must be comfortable and social in multi-dog environments.
• Non-desexed male dogs over 1 year of age cannot be accommodated.

Veterinary Care Arrangements

We maintain a close working relationship with Dr. Susie Wood from Byron Bay Roaming Vet, who provides exceptional mobile veterinary services throughout the Byron Bay and Northern Rivers areas. In case of any health concerns during pet sitting, we will first contact you and coordinate with Dr. Susie for prompt and professional care. For more information about Dr. Susie's services, please visit byronbayvet.com.au.

We reserve the right to refuse or terminate services if any of these requirements are not met or if we discover any undisclosed health or behavioural issues that could pose a risk to our staff or other animals in our care.

5. Booking, Cancellations & Fees

• Services must be booked in advance and are subject to availability.
• Cancellations must be made at least 24 hours prior to the scheduled service. Cancellations made within this period may incur a fee.
• Payment must be made in full before or upon service commencement. Late payments may result in additional charges.

6. Access to Client's Property

• If services require access to your home, you agree to provide necessary keys, access codes, or other arrangements.
• We are not responsible for any damages or security breaches unrelated to our services.
• Any additional tasks such as watering plants or mail collection should be pre-arranged.

7. Right to Refuse or Terminate Service

We reserve the right to refuse or terminate services if:

• A pet is unwell, aggressive, or poses a danger.
• There is an undisclosed risk to our staff or other animals.
• The client breaches these Terms of Service.

8. Photography and Media Rights

By engaging our services, you grant Byron Bay Pet Sitting permission to take photos and videos of your pet(s) during their time in our care. You authorise us to use these images and videos for marketing and promotional purposes including but not limited to:

• Social media platforms
• Our website and marketing materials
• Client communications

If you wish to restrict the use of your pet's images for marketing purposes please notify us prior to service commencement.

9. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from our services shall be resolved under the jurisdiction of NSW courts.

10. Agreement

By engaging our services, you confirm that you have read, understood, and agreed to these Terms of Service.

Contact Information

For any queries, please contact us at:

• Email: anna.revoltos@gmail.com
• Phone: +61 482 496 673

Byron Bay Pet Sitting – Providing Trusted and Professional Pet Care.